Veeam Guest Agent is not started

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Backup Technology:- Veeam

Issue: - Veeam job failed with below error message.

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VMware Tools are not running. Guest processing skipped.
Failed to prepare guest for hot backup.
Error: Veeam Guest Agent is not started
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Cause:-

-       VM might be rebooted or down during backup job running.
-       Veeam run time agent service stuck on VM server.
-       VSS writers might be in failed status.


Solution:-

1. Login to the effected VM and verity the uptime. If the VM is rebooted during backup job running then it will completed successfully in next retry attempt or next run.
or
2. If you found any VSS writers are in failed status then reboot the server to resolve VSS writers issue.
or

3. If Veeam run time agent service “VeeamVssSupport” stuck or not deleted after the veeam job completed then you need to delete the service manually or reboot the server.

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